(CNN) – It’s been a strange year for the aviation industry, with many airlines grounding aircraft for significant chunks of 2020.
But as air travel returns in some regions, AirlineRatings.com has released its annual round-up of the world’s best carriers, ready to help fliers decide which airline to choose for their return to the skies.
The Australia-based aviation safety and product rating agency compiles its Airline Excellence Awards based on criteria including age of fleet, passenger reviews and product offerings. This year, the team of global editors threw airlines’ Covid-19 responses into the mix too.
And so for 2021, there’s a new entry at number one: Qatar Airways jumped up the rankings to nab the top spot, beating out previous winner Air New Zealand — which has topped the list six times over the past several years and this year came in at number two.
Geoffrey Thomas, editor-in-chief of AirlineRatings.com tells CNN Travel it was Qatar Airways’ response to the pandemic that sealed the deal.
“Qatar Airways has always figured highly in our rankings, winning various awards such as Best Business Class but it was the airline’s commitment to keeping its route network largely open that attracted the judges’ praise — and votes,” says Thomas.
Thomas also points to the airline’s repatriation flights, and its commitment to making the pandemic flying experience as safe as possible. Source: CNN